Frequently asked questions

What is SouqNass?

  • SouqNass is a second-hand multi-vendor marketplace where buyers and sellers connect to trade pre-loved items. Our platform enables individuals to list, discover, and purchase products in a safe and community-driven environment.

Who can sell on SouqNass?

  • Anyone can become a seller on SouqNass! Simply sign up, create a vendor profile, and start listing your items.

How does SouqNass work?

Sellers list their products, and buyers browse and purchase directly from vendors. Transactions are managed between buyers and sellers, with optional delivery and payment methods available.

How do I buy items?

Browse through the marketplace, select the product you like, and follow the checkout process. You can choose a payment method agreed upon with the seller (e.g., cash on delivery).

Can I negotiate prices?

Yes! Many sellers are open to negotiations. You can contact the seller directly through the platform to discuss pricing.

How is delivery handled?

Delivery is arranged between the buyer and seller. Sellers typically specify delivery options in their listings.

What if the item I receive is not as described?

We encourage sellers to provide accurate descriptions and photos. If an issue arises, contact the seller directly to resolve it. SouqNass also provides support for disputes if necessary.

How do I start selling?

Sign up as a vendor, create your store profile, and start listing items for sale. It’s quick and easy!

Are there any fees for selling on SouqNass?

SouqNass may charge a small commission or listing fee depending on the product category. Check our pricing policy for details.

What types of items can I sell?

You can sell second-hand goods, including fashion, electronics, furniture, books, and more. Ensure all items comply with our terms and conditions.

How do I create an account?

Click the "Sign Up" button on the homepage, enter your details, and verify your account to get started.

Can I edit my profile?

Yes! Go to your account dashboard to update your personal details, store information, or profile picture.

What if I forget my password?

Click the “Forgot Password” link on the login page, and follow the instructions to reset it.

What should I do if I encounter a scam?

Report any suspicious activity to our support team immediately. We take action to protect our users and remove fraudulent listings.

How do I contact SouqNass support?

You can reach us via the “Contact Us” page or email our support team directly at support@souqnass.com.

Can businesses sell on SouqNass?

Yes! SouqNass supports individual sellers and small businesses looking to sell second-hand items.

Can I share feedback or suggestions?

Absolutely! We value your input. Visit our feedback page or email us at feedback@souqnass.com.