Privacy Policy for SouqNass

Effective Date: January 1, 2024

SouqNass values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  1. Personal Information:

    • Name
    • Email address
    • Phone number
    • Physical address

  2. Account Information:

    • Username
    • Password
    • Profile photo (optional)

  3. Transaction Information:

    • Details of transactions conducted on the platform (e.g., purchases, sales, payment methods).

  4. Device Information:

    • IP address
    • Browser type
    • Operating system

  5. Usage Data:

    • Pages viewed
    • Click patterns
    • Time spent on the platform

  6. Location Data:

    • Approximate location based on IP address.

2. How We Use Your Information

We use the collected information for the following purposes:

  1. Account Management:

    • To create and manage user accounts.

  2. Transaction Facilitation:

    • To process and record transactions between buyers and sellers.

  3. Customer Support:

    • To respond to inquiries, resolve disputes, and provide assistance.

  4. Improvement and Personalization:

    • To enhance user experience and recommend relevant products.

  5. Compliance:

    • To comply with UAE laws and regulations.

  6. Marketing:

    • To send promotional emails or messages (with user consent).

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

  1. With Vendors and Buyers:

    • Contact details may be shared between buyers and sellers to facilitate transactions.

  2. With Service Providers:

    • Third-party providers who assist us with payment processing, delivery services, or platform analytics.

  3. Legal Requirements:

    • If required by law, regulation, or legal process in the UAE.

  4. Business Transfers:

    • In the event of a merger, acquisition, or sale of SouqNass.

4. Your Rights

As a user of SouqNass, you have the following rights:

  1. Access:

    • Request a copy of your personal data.

  2. Correction:

    • Update or correct inaccurate information.

  3. Deletion:

    • Request deletion of your account and associated data.

  4. Opt-Out:

    • Unsubscribe from promotional communications.

5. Data Security

We implement the following measures to protect your data:

  1. Encryption for data transmission.
  2. Secure storage of user information.
  3. Regular security audits.

However, no platform is entirely secure. Users are encouraged to protect their account credentials.

6. Cookies and Tracking

We use cookies to:

  1. Remember user preferences.
  2. Analyze platform performance.
  3. Deliver personalized content.

You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your information as long as your account is active or as necessary to comply with legal obligations.

8. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices or content. Please review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via email or a platform announcement.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

By using SouqNass, you agree to this Privacy Policy. Thank you for trusting us with your information.