Refund and Returns Policy for SouqNass

Effective Date: January 1, 2024

At SouqNass, we aim to create a fair and transparent environment for both buyers and sellers. This Refund and Returns Policy outlines the conditions and procedures for refunds and returns on our platform.

1. General Policy

  1. Buyer and Seller Agreement: Refunds and returns are handled directly between buyers and sellers. Both parties are encouraged to resolve issues amicably.
  2. Platform Responsibility: SouqNass provides the platform for transactions but does not take responsibility for the quality or condition of items. Disputes should be resolved between buyers and sellers.

2. Seller Return Policy

  1. Return Policy Disclosure: Sellers must clearly state their return policy, including timeframes, conditions, and any applicable fees, in their product listings.
  2. No Return Policy: If a seller does not accept returns, this must be explicitly mentioned in the product listing. Buyers are encouraged to review this information before purchase.
  3. Condition of Returns: Returned items must be in the condition specified by the seller’s return policy.

3. Buyer Responsibilities

  1. Review Listings Carefully: Buyers must read product descriptions, photos, and return policies before purchasing.
  2. Contact Seller: In case of issues, buyers should contact the seller directly to request a return or refund.
  3. Timely Action: Buyers must initiate return requests within the timeframe specified in the seller’s return policy.

4. Disputes and Mediation

  1. Escalation to SouqNass: If a buyer and seller cannot reach an agreement, either party may escalate the issue to SouqNass for mediation.
  2. Mediation Process: SouqNass will review the transaction, communication, and evidence provided by both parties to make a fair recommendation. However, SouqNass does not guarantee resolution in favor of either party.

5. Refunds

  1. Seller Responsibility: Refunds are issued directly by sellers. Buyers should confirm refund arrangements with the seller.
  2. Refund Timeframes: Sellers should process refunds promptly, typically within 7 business days of receiving the returned item.
  3. Platform Fees: Any platform fees (e.g., commissions or listing fees) are non-refundable.

6. Exceptions

  1. Non-Returnable Items: Certain items may not be eligible for returns, including:
    • Perishable goods.
    • Custom-made or personalized items.
    • Items marked as final sale.
  2. Damaged or Misrepresented Items: If an item is damaged or significantly misrepresented, the buyer may be eligible for a refund despite the seller’s no-return policy.

7. Contact Us

For questions or assistance regarding refunds and returns, please contact us at:

By using SouqNass, you agree to this Refund and Returns Policy. Buyers and sellers are encouraged to maintain clear communication and act in good faith to resolve any issues.